Furnosoft IT offers monthly support contracts to suit the needs of any sized business. With these packages, you get as many hours of administration as you need for one flat fee. By purchasing a package, the normal hourly rates are significantly reduced allowing you to better budget for your routine maintenance as well as provide a buffer in the case of a disaster or breakdown. If your network goes down, you are covered by the included hours as well as the lower rates. Most importantly, there is the peace of mind knowing that we are on standby, read to serve at a moments notice.
We offer 6 levels of service to suit your needs whether they be large or small. We can assure you that we can grow as your business does.
Priority Standby Support [$30/mo] 96 Hour Guaranteed Response Time
Service Hours: 9am - 5pm Mon-Fri
On-Site Work Rate: $48/hr
Remote Work Rate: $38/hr
. | Basic Maintenance [$100/mo] 96 Hour Guaranteed Response Time
Service Hours: 9am - 6pm Mon-Fri
2 Hours On-Site Work
2 Hours Remote Administration
Up to 3 Computers
Uplink-1GB of Daily Remote Backup
Support and service of Network/Desktops
Additional On-Site Hours: $47/hr
Additional Remote Hours: $38/hr |
Small business [$250/mo] 48 Hour Guaranteed Response Time
Service Hours: 8am - 8pm Mon-Fri
3 Hours On-Site Work
3 Hours Remote Administration
Up to 5 Computers and Server
Uplink-5GB of Daily Remote Backup
Support and service of Network/Desktops
Additional On-Site Hours: $45/hr
Additional Remote Hours: $35/hr
Single Point of Contact | Vortex [$400/mo] 48 Hour Guaranteed Response Time
Service Hours: 8am - 8pm Mon-Sat
7 Hours On-Site Work
7 Hours Remote Administration
Up to 10 Computers and 1 Servers
Uplink-5GB of Daily Remote Backup
Excludes: New Setups and Installations
Additional On-Site Hours: $42/hr
Additional Remote Hours: $35/hr
Single Point of Contact |
Silverbolt [$600/mo] 24 Hour Guaranteed Response Time
Service Hours: 7am - 9pm Mon-Sat
10 Hours On-Site Work
10 Hours Remote Administration
Up to 20 Computers and 2 Servers
Uplink-10GB of Daily Remote Backup
Support and service of Network/Servers/Desktops
Additional On-Site Hours: $40/hr
Additional Remote Hours: $32/hr
Single Point of Contact | Datacenter [$2500/mo] 1 Hour Guaranteed Response Time
Service Hours: 24/7
20 Hours On-Site Work
30 Hours Remote Administration
Up to 50 Computers and 10 Servers
Monthly On-Site Security Assessment
Additional On-Site Hours: $37/hr
Additional Remote Hours: $30/hr
Single Point of Contact: With this level of service the
contact is a manager. Faster decisions, Faster Results |
Work Hours purchased through a support plan cannot be used for new installations,
setting up systems, or other non-support tasks.